Privacy Policy

Last Updated: October 30, 2025

HealSync ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our patient management system platform, including any communication features such as WhatsApp messaging, in accordance with healthcare regulations and Meta/WhatsApp requirements.

1. Information We Collect

  • Patient Data: Personal details (name, date of birth, gender, contact info), medical records, appointment history, prescriptions, billing, and insurance information.
  • Doctor/Practice Data: Professional credentials, contact information, schedule/availability.
  • Communications: Messages, appointment reminders, health information sent via email, SMS, or integrated messaging tools such as WhatsApp.
  • Technical Data: Device, log, usage information (for service improvement and security).

2. How We Use Your Information

  • To provide and operate our healthcare management platform and services.
  • To schedule and manage appointments, send reminders, and facilitate telehealth or follow-ups through email, SMS, and WhatsApp.
  • To process billing and payments.
  • To respond to user inquiries and provide support.
  • To comply with applicable laws and healthcare data regulations.

3. Sharing and Disclosure

  • We do not sell or rent personal medical data to third parties.
  • Information may be shared with healthcare professionals registered on the platform to provide care.
  • Some information (like phone number, appointment date) may be shared with service providers (e.g., WhatsApp/Meta for appointment reminders, cloud hosting, or payment processors) only as necessary to operate our service.
  • We may disclose information if required by law, court order, or to comply with legal or regulatory obligations (such as responding to subpoenas or legitimate government requests).

4. Message & Communication Features

  • We may use integrated messaging tools (like WhatsApp) to send appointment reminders, medical updates, or follow-ups based on your or your provider’s preferences.
  • Your contact information (e.g., phone number for WhatsApp) is only used for authorized communications regarding your healthcare or practice needs.
  • By using our platform, you consent to receive relevant communications regarding appointments, health updates, and practice news, as allowed under applicable laws.

5. Data Security & Retention

  • We implement industry-standard security measures to safeguard data against unauthorized access, alteration, disclosure, or destruction.
  • Data is retained only as long as necessary to provide services, comply with laws, or fulfill the purposes outlined in this policy.
  • All communications with external tools (such as WhatsApp or Meta) use secure, authorized APIs.

6. User Rights

  • You may access, correct, or request deletion of your information by contacting us (see below), subject to applicable legal and healthcare record requirements.
  • You may opt-out of certain communications at any time through platform settings or by contacting us.

7. International Transfers

  • Your data may be processed or stored outside your country of residence where our cloud or technology partners operate. We ensure adequate safeguards and legal protections for cross-border data transfers.

8. Changes to This Policy

  • We may update this Privacy Policy from time to time. Changes will be communicated via this page and, if significant, through additional communication.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please email us at support@healsync.com.

This Privacy Policy is intended to help you comply with Meta/WhatsApp and healthcare privacy requirements. Always review and adapt to meet local laws and actual business practices.